You can cancel your monthly subscription at any time from your account's "Manage or cancel subscription" page. When you cancel, you keep full access through the end of the billing period you've already paid for, and you will not be charged again after that period ends. Because canceling stops future charges immediately and you keep access to what you've already paid for, we do not offer prorated refunds for unused time in the current billing period.
The 3-month Pass is a single, one-time payment for a fixed period of access and does not renew. Because it's paid in full upfront rather than billed period by period, it is non-refundable once purchased.
Regardless of plan, if you believe you were charged in error — for example, a duplicate charge, a charge for the wrong amount, a charge after you canceled, or a technical issue on our end that prevented you from accessing the Service you paid for — email us within 14 days of the charge and we'll review it promptly. We handle these on a case-by-case basis and will make it right if something on our end went wrong.
Email info@tutormeafter3.com with your account email and the date of the charge in question. We aim to respond within 2 business days.